Centrum Care Homes Group rescues Teignmouth care home from closure and launches a new era as Estuary View

Centrum Care Homes Group has stepped in to save a much-loved Devon care home from closure, protecting the homes of vulnerable residents, safeguarding dozens of jobs, and restoring a vital community service.

The care home, located in Bishopsteignton, Teignmouth, formerly known as Moors Park, had been rated Inadequate by the Care Quality Commission (CQC) and was at serious risk of closing after a notice of decision was issued. With the support of local authorities and the previous provider, Centrum Care Homes Group was invited to acquire the home and lead its recovery. Without this intervention, 22 residents would have lost their home, more than 15 team members would have lost their jobs, and 37 much-needed care beds would have been removed from the county.

The home has now been renamed Estuary View, with the new name chosen by residents, families and staff following a community vote. This marks the beginning of a new chapter for the building, which has a long history in the local area, serving many roles over the years - including time as a manor house and even as a Greek restaurant - before becoming a care home.

Tushar Shah and Mehul Shah, Co-Founders of Centrum Care Homes Group, said:

“When we learned this home was at risk, we knew we had to step in. The thought of residents being uprooted and losing their home, and staff losing their livelihoods, was unthinkable. Instead, we have given the home a new identity as Estuary View, and we are fully committed to bringing it back to life. We will invest in its people, its infrastructure and its spirit so that it can once again be a place the community is proud of.”

Centrum Care Homes Group’s turnaround work is already showing results. A new care planning system, auditing process, HR platform and e-learning programme have been introduced. Agency reliance has been dramatically reduced, and a focused recruitment drive has rebuilt the permanent team, restoring structure, stability and the caring culture that had been lost.

Over the next two years, Centrum Care Homes Group will invest more than £150,000 into the home, funding refurbishments, training and the introduction of new systems. The top floor, which had to be closed under the previous provider due to regulatory issues, will reopen in September, restoring the home to full capacity.

Suzanne Gatrell, Operations Manager for Centrum Care Homes Group and Acting Registered Manager at Estuary View, said:

“This home had lost its way, but it had not lost its heart. It has always been part of the community, and we are determined to make it something the community can be proud of again. The team has embraced the changes, families have supported us, and we are already seeing improvements – better care, a stronger team, and a real sense of pride returning to the home.”

From the front entrance, where historic photographs now celebrate the building’s past, to the plans for refurbishment and new activities, Centrum Care Homes Group is determined to honour the home’s legacy while giving it a renewed purpose.

Estuary View will remain primarily focused on dementia care, while also offering respite and longer-term residential care, both privately funded and through local authority placements.

Centrum Care Homes Group has a strong reputation for turning struggling care homes around through investment, expertise and compassion. The revival of Estuary View shows that with the right support, the right people and the right vision, a failing service can once again become a thriving home at the heart of its community.

For more information about Estuary View or Centrum Care Homes Group, visit www.centrumcarehomes.co.uk or call 01626775465.